EXCHANGES POLICY

  • Eligibility: Applies to all full-priced items.
  • Customer Eligibility: All customers purchasing through www.thaituanonline.vn
  • Return/Exchange Period:
    • Free Exchanges: Within 7 days from the date of receipt.
    • Returns: Within 7 days from the date of receipt.
  • Exclusions: Items discounted at 30% or more and products purchased directly from Thái Tuấn retail stores are not eligible.
  • Additional Notes:
    • The return/exchange period is counted from the date the customer receives the item until the item is sent to the courier for return/exchange.
    • Return or exchange is applicable in cases of manufacturing defects, incorrect, or missing items. For more details, please refer to the Exchanges Policy.
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