1. How much do I need to spend to reach the Member, Silver, Gold, Diamond, and Privilege levels?-
To achieve each level, customers need to spend:
Member: under 30 million VND.
Silver: from 30 to 50 million VND.
Gold: from 50 to 90 million VND.
Diamond: from 90 to 150 million VND.
Privilege: 300 million VND or more.
2. When will I receive my welcome gift or level-up gift?
- Welcome or level-up gifts are given when customers reach a new level, such as the Silver, Gold, Diamond, and Privilege levels.
3. When can I use the vouchers for each level?
- Vouchers can be used on various occasions, including birthday rewards, exclusive discounts for each level, or discounts for purchasing items from special collections.
4. What are the conditions for using vouchers at each level?
- Vouchers have specific conditions for each level and a limited validity period. For instance, birthday vouchers, total order discounts, or special shopping vouchers.
5. Will I be refunded for unused vouchers or gifts?
- Generally, vouchers cannot be refunded or converted to cash if not fully used.
6. How do I maintain my level each year?
- To keep your current level, you need to meet the minimum spending amount for that level in the following year.
7. How long is my birthday voucher valid, and how do I use it?
- Birthday vouchers are usually valid for a specific period around your birthday. Please check the voucher details or ask a staff member for the exact validity.
8. How is the Privilege level different from the other levels?
- The Privilege level has the most premium benefits, including a birthday gift valued at 3,000,000 VND, a birthday
voucher, and many exclusive offers.
9. Can I transfer my vouchers to someone else?
- Vouchers are generally intended for the account holder only and cannot be transferred. Please check the usage conditions for more details.
10. Can I use discount vouchers along with other promotions?
- This depends on the store’s policy at the time of use. Please check the voucher details or ask store staff to confirm.
11. Can I check my spending amount to see what level I’m at?
- Customers can check their accumulated spending in their member account through the app or in-store system.
12. Can vouchers from different levels be combined?
- Typically, only one voucher can be applied per purchase. However, please check the specific conditions on each voucher.
13. Can I use vouchers at all stores?
- Vouchers are generally valid at stores within the official distribution network. Please check the usage conditions for a list of specific stores.
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